How Odoo AI Helps You Know What Your Customer Really Feels
Helping people win in this AI-first world with Odoo | Odoo Partner | Odoo Version Upgrade and Training | AI Consulting Services | Serial Entrepreneur
Most sales teams don’t lose deals because of product.
They lose deals because they misread the customer’s emotions.
A lead says, “I’ll get back to you soon.”
One salesperson reads it as “They’re interested.”
Another reads it as “They’re done.”
Who’s right?
Depends on emotional context.
And until now… CRM systems had zero understanding of this.
🌟 Enter: AI-Powered Sentiment Analysis in Odoo CRM
With the AI Fields module, Odoo can now analyze the tone and emotion behind every email, chat, or message inside CRM — using Natural Language Processing.
Meaning your CRM can now:
- Detect excitement
- Notice hesitation
- Spot frustration
- Identify buying readiness
And show it back to you in plain language.
No guessing.
No scrolling message history.
No “I thought they were interested…”
🎯 Why this matters
When your CRM shows you how the lead feels, you can:
This alone improves sales close rates by 20% to 35%.
Because sales is not about pitching. It’s about timing + emotion.
🪄 How it Works (Step-by-Step)
- Install AI App + AI Fields module.
- Open CRM → Edit Opportunity Form (Studio optional).
- Add a field → Type = AI Field.
- Paste a Sentiment Analysis prompt.
- Tell AI where to read → typically messages in chatter.
- Click Analyze → and your CRM instantly tells you the emotional tone.
You literally get a button: “AI → Analyze Sentiment” and Odoo tells you the mood + reasoning.
🔍 Beyond Sentiment — This Module Can Do More
The same AI Fields logic can:
- Score leads based on message excitement
- Generate product descriptions instantly
- Summarize entire email threads
- Suggest replies for support tickets
- Identify customers showing churn risk
- Highlight feedback themes for product improvement
This is how AI augments your team — without replacing anyone.
🚀 The Real Shift
Your CRM is no longer a database. It becomes a thinking assistant.
This is the difference between:
A Sales Team that works hard and A Sales Team that works smart.
✅ If you want to try this:
Reply or comment “AI CRM” and I’ll send you:
- A demo video
No cost.
Just value.
Because we learn → we share → we grow