Fabien Pinckaers  Declared :" We're excited to announce that Odoo Enterprise support now covers all versions of Odoo"

we're changing the model. Starting now, older versions (4+ years) will remain supported — but with a 25% additional fee on the annual subscription.

         

We’ve heard your feedback!

Until now, Odoo Enterprise support covered only the 3 most recent versions only — typically up to 3 years. But many customers asked for longer-term support, to avoid upgrading frequently.

Long-term support

We're excited to announce that Odoo Enterprise support now covers all versions of Odoo — with no deprecations. Whether you're on the latest release or an older one, you'll continue to receive assistance, bug fixes, upgrade, and security updates.

Upgrading has always been a priority at Odoo — so much so that it's included for free in your Enterprise subscription. Each new version brings improvements, features, and a better user experience. Let’s be honest — who hasn’t seen someone still on Odoo 12 and thought, “Are they really okay with that old interface?” :)

 

Extra fee

That said, ending support after three years just to push upgrades never felt quite right. So we're changing the model. Starting now, older versions (4+ years) will remain supported — but with a 25% additional fee on the annual subscription.

 

Who's impacted

Odoo Online customers won't be impacted as they are automatically upgraded every 2 months, or every year depending on their version.

This policy applies to new or renewed Odoo.sh and On Premise customers as of today. In addition, Odoo.sh officially extends its supported versions to the 5 latest major versions.

 

What's the impact?

Customers: you have the flexibility to either upgrade on time or pay a small premium for continued support on legacy versions.

·        Partners: you can now rely on Odoo for second-level support on older versions — and use this policy as a tool to help clients upgrade and benefit from new features. (more services)

·        For Odoo: a small price increase (affecting an estimated 10% of customers) to maintain support on legacy versions.

To let customers upgrade on time, we won't apply charges on legacy system before April 2026.